It isn’t easy to rule the hearts of more than 24 million train travellers and as our CEO Manish Rathi always says, “The more the love, the more the responsibility. We need to keep improvising and adding new features to ensure we make our customers’ journey ever more comfortable and complete, each time they make a booking via RailYatri.”
So, keeping up with the tradition to make sure you don’t go back without a grin whenever you travel with us, your favourite app – RailYatri has recently launched first of it’s kind service – ‘Pay At Hotel’.
Over the past few years, number of e-travel stores have entered the arena, offering hotel rooms at attractive prices. Presumably, with more and more players entering the arena, the end customers are the ultimate beneficiaries. But are they really happy? Here’s what happens
(1) Customer tries to book a really good hotel room within his budget via various online portals
(2) What influences his decision to book
(2a) He/she reads reads a flowery description about the property
(2b) He/she looks at the pictures of the property, room, washroom, etc uploaded on the website
Once the customer arrives at a decision, he makes the payment for the room (assuming that an advance payment is a guarantee of good service) and reaches the hotel as planned. And here’s when he faces the harsh reality. This wasn’t the room I paid for – it looked so plush, a comfortable double bed, clean washrooms and spider web? There was no sign of it in any picture. Aargh!
Let’s accept – There’s a gaping hole between user expectations and the ground reality. On most occasions, customers find the location and amenities are totally contradicting the images, description, reviews and videos posted on various travel portals.
In such a case, they’re left with only two options:
(1) Drop all arms and expectations and succumb to the situation
(2) Cancel their booking and get penalized without any fault, meaning – get content with a 30%, 50% or no refund at all.
Pay At Hotel – The Magic Potion!
This service has the best of both worlds – online, as well as offline. As the name suggests, RailYatri customers can now book hotel(s) from the comforts of their homes and upon reaching the property, check their room(s) in person, assess the amenities and pay once they’re completely satisfied.
Commenting on the new service, RailYatri’s Director of Hotel E-commerce – Pankaj Misal said, “I love to travel frequently, and can completely understand how disgruntled one is left if there’s a mismatch between what you’ve paid for and what you actually get.”
“We wanted to make sure there is complete transparency as we understand the value of hard earned money of our customers,” adds Manish.
How does this work?
Well, it’s a simple 4 step process:
(1) On the RY App Home Page, hit the ‘Hotels By Hours’ icon;
(2) Choose a desired location and pick a hotel with a ‘Pay At Hotel’ tag;
(3) Enter some basic details – check-in & check-out date and time, type of room, etc.
(4) Hit the ‘Book’ button and you’re done!
Quite revolutionary, isn’t it?
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